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customer support

Deliver more responsive social customer care

Quickly resolve customer inquiries and provide a seamless customer experience through better collaboration across teams.

Manage every inquiry in one place

Across social media, live chat, and apps—get a unified view of all of your customer service channels and never keep a message waiting.

Keep it personal, even at scale.

Customize bots and bring in automation to handle overflow and get context to your customers without overwhelming agents or keeping people in line.

Assign and tag posts automatically

Find all customer inquiries by monitoring your social channels and mentions about your brand across global and regional networks. Assign and tag posts automatically so messages reach the right person or team for a quick and efficient response.

Chatbots for quicker response

Respond quickly to customers using chatbots and ensure messages requiring further assistance are seamlessly handed over to a human representative.

Make customer care effortless

Resolve issues faster by setting up automated rules and keywords to triage incoming posts.